November 15, 2021
1:30 – 3:00 p.m., Pacific Time​​

Registration is now closed.

Overview

Quality plays a critically important role in enhancing patient care and improving health outcomes. As the pandemic endures and health disparities are brought to light, local health plans are making strides to drive quality forward and advance health equity.

Join us for the webinar and learn how local plans are approaching quality improvement (QI) amid the ongoing pandemic. Plan leaders will share successes, challenges and lessons learned, and will discuss the impact of the pandemic on quality within their organizations. Panelists will also share their practices and experiences in working to improve health equity in the context of quality management.

Who should attend:
QI directors, QI managers or other staff whose work is impacted by or supports the plan’s quality management program.

Agenda

Improving Quality During the Ongoing Pandemic

• Key concerns and issues for member and provider communities
• Challenges and opportunities in improving quality amid the pandemic
• Impact of the pandemic on quality performance and ratings
• Looking ahead — strategies, interventions and measures plans are pursuing to advance quality in the coming year

The Intersection of Health Equity & Quality Management

• Using quality practices to identify, track and monitor health disparities
• Plan practices and approaches for addressing health equity through a quality management lens
• Measuring the impact of quality interventions in reducing disparities and promoting equity
• Successes, challenges and lessons learned along the way

Faculty

Jane Daughenbaugh, RN, PHN, CCM, BSN, MA
Director of Quality Improvement
Kern Health Systems

Genia Fick​, MA
Vice President, Quality
Inland Empire Health Plan

Pshyra Jones
Director, Population Health Management
CalOptima

Bettsy Santana, MPH
Manager, Initiatives
Quality Improvement
L.A. Care Health Plan

Registration

This is an LHPC members-only program.

Fees* (per connection)
Members                       $30
Plan Registration^       $130
*Special registration pricing will be offered while health plan staff work remotely. Standard pricing will resume once staff return to work
on-site.
^ Select this option if plan staff will view the webinars communally. Plans with multiple sites must register each site separately and identify whom at each site should receive the webinar access information upon registering. When registering, please enter unique email addresses for each additional site as the system may not allow duplicate logins.​

Registration closes Nov. 11 at 5:00 p.m.

NOTE: Health plan staff interested in participating should adhere to their respective plan’s process for LHPC Institute event registration where applicable.

Registration Confirmation: Registrants will receive two emails — a registration confirmation email and a separate email that contains access information for the webinar. 

Participating in the Webinar: You will only need a computer with an updated web browser (Google Chrome, Microsoft Edge, Mozilla Firefox or Safari is recommended). Participants may opt to listen to the webinar via telephone or device. 

Cancellation Policy: Cancellation notification must be submitted in writing to institute@lhpc.org seven or more days prior to the course date. Refunds will not be given after that date. Substitutions are encouraged. Payment will be due for registered individuals that do not attend or participate in the event, and for which a cancellation notice is not received.