How We're Different

Overview

Our Commitment

LHPC’s member plans:

  • Provide health plan members with a greater choice of physicians and hospitals.
  • Serve patients with a variety of medical conditions, 33% of whom have chronic conditions.
  • Help control health care costs by coordinating care for populations that may not know how to use the health care system.
  • Deliver higher value for members than commercial counterparts by spending more member premium dollars on patient care and health care quality improvement services.
  • Invest in a variety of community benefit initiatives and projects that serve the unique and complex needs of their communities.
  • Operate with transparency and are made up of a broad cross section of community and provider stakeholders.
  • Employ over 7,500 Californians and provide critical access to care in regions they operate.
  • Rank highest in care quality across all Medi-Cal plans in the state and are member and provider preferred.

Guiding Principles

The difference is local:  Local health plans are specifically tailored to respond to local needs.

  • Reinvest in the community: Plan revenue remains in the community and is used to enhance member services, expand coverage, and improve the community’s health.
  • Listen and respond to members: Plans work with consumer advisory committees to gain insight into member needs.
  • Managed care makes a difference: We provide our members with a medical home that ensures better coordination of care and treatment.
  • Focus on prevention: We place a strong emphasis on preventive care for our members. Our members enjoy an ongoing program of health education, disease management, checkups and screenings.
  • Increase plan member choices: Our plans provide members with a greater number of primary care physicians from which to choose, as well as a broad selection of specialists.
  • Greater assurance of quality care: Our Medi-Cal physicians are credentialed and their facilities are evaluated annually.  A centralized system of accepting, tracking, and resolving member complaints exists to ensure member satisfaction and to improve the delivery of care.
  • Care for vulnerable populations: Local health plans contract with safety-net and traditional providers to preserve the relationships many Medi-Cal enrollees have with their providers, and to ensure these providers have the financial resources to continue serving the indigent and uninsured.

Learn more about how we are different.

Overview

Community Investments

LHPC’s member plans make a positive impact on the communities and members they serve and rank higher in member satisfaction, provider satisfaction and care quality scores than all Medi-Cal plans in California. Our member plans are committed to providing access to quality, affordable, and comprehensive health care services for all Californians.

Overview

Facts & Resources

Learn more about how LHPC and our member plans’ are ensuring all Californians have access to affordable and quality health care services across the state.

Fact Sheets

Local Health Plans of California By the Numbers

A Snapshot of California’s ACA Optional Expansion

Overview

Media

Commands