Local Health Plan and Public Health Care Systems Collaboration: Partnering to Improve Patient Outreach and Engagement Webinar
Hosted by the LHPC Institute & California Health Care Safety Net Institute
Register now
March 25 2026
11:00 a.m. – 12:30 p.m., Pacific Time
Webinar
Overview
Patients who are attentive to and engaged in their care experience better health outcomes, often resulting in positive impacts on quality performance for health plans and public health care systems. Getting and keeping patients engaged can be challenging, prompting the need for more collaborative and coordinated outreach efforts.
Join the LHPC Institute and California Health Care Safety Net Institute (SNI) for an upcoming webinar where plan and system partners will describe their respective strategies for reaching unengaged patient populations and how these joint efforts led to notable improvements.
Who Should Attend:
Chief Medical Officers, Chief Health Equity Officers, quality leaders and staff, member services and others involved with or engaged in patient outreach and engagement activities and initiatives.
Agenda
During the webinar, participants will:
- Understand how to identify and tailor outreach for Assigned Not Yet Seen (ANYS) and unengaged patient populations
- Learn practical outreach strategies that address barriers to care
- Identify joint approaches for local health plans and public health care systems working together to improve patient outreach and engagement
- Hear real-world examples of collaborative efforts:
- Gold Coast Health Plan and Ventura County Health Care Services will share how embedded health plan staff work with the systems’ ambulatory care quality team to close care gaps.
- Inland Empire Health Plan and Riverside University Health System will discuss how they leverage direct EHR access to schedule ANYS patients and embed Community Health Workers at schools to engage families in care.
Faculty
Lorgia Banuelos
Director of Member Services, Call Management
Inland Empire Health Plan
Jenni Bendfeldt, MHA, FHIMSS
CEO & Principal Consultant
RecastHealth
Tracey Chacon
Director of Patient Access
Riverside University Health System
Bradley P. Gilbert, MD, MPP
Consultant and former CEO of Inland Empire Health Plan
Genevieve Jenson
Program Administrator
Ventura County Health Care Services
Michelle Meissner, MHA
Director of Quality and Population Health
Ventura County Health Care Services
*Additional speakers to be announced
Registration
Participation in the webinar is complimentary; however, registration is required.
Registration Deadline: Registration closes March 24 at 5:00 p.m. The webinar can accommodate up to 300 participants per session. Registration will close after the deadline or once the seat limit has been reached.
Registration Confirmation: Registrants will receive an email notification confirming their registration.
Participating in the Webinar: You will only need a computer with an updated web browser (Google Chrome, Microsoft Edge, Mozilla Firefox or Safari are recommended). Participants may opt to listen to the webinar via telephone or device.
Cancellation Policy: Please submit cancellation notifications in writing to institute@lhpc.org seven or more days prior to the event date.