Register for the webinar series
Session 1 | April 13, 2026
Session 2 | April 23, 2026
An LHPC members-only program

Overview

California’s local health plans work tirelessly to improve quality of care for their members. Given the State’s evolving quality oversight framework, as well as the realities of and considerations around key current issues, such as vaccine hesitancy, local plans employ an array of practices, strategies and tools to achieve improvements in health outcomes and quality performance. 

Join us for the virtual series to learn from and collaborate with your local plan peers and hear insights into plan practices and experiences for improving quality, especially in light of an increasingly complex political, regulatory and operational environment.

Who should attend:
Local health plan chief medical officers, quality directors, managers and other staff whose work is impacted by or supports the plan’s quality improvement efforts and initiatives.

Session 1

Session 1: Plan Practices & Experiences in Children’s and Behavioral Health, Addressing Vaccine Hesitancy
April 13, 2026
1:30 – 3:00 p.m., Pacific Time

In this session:

• CalOptima Health and Gold Coast Health Plan will outline strategies, tools and interventions for tackling children’s and behavioral health measures, respectively, and highlight successes, challenges and lessons learned.
• CalOptima Health will discuss how they are addressing vaccine hesitancy among patients and providers.
  • Participants will engage in small group discussions to exchange helpful strategies and learnings, as well as share ideas for addressing vaccine hesitancy.

Session 2

Session 2: CAHPS — Local Plan Approaches for Improving Performance
April 23, 2026
1:30 – 2:45 p.m., Pacific Time

This session will:

• Provide an overview of local plan CAHPS performance
• Feature experiences and insights from local plan leaders who will share their approaches for improvement
• Offer opportunities for additional insights and peer sharing on improving CAHPS performance via small group and facilitated discussions

Faculty

Lauren Burnette, LCSW, PPSC
Behavioral Health Manager
Gold Coast Health Plan

Bradley P. Gilbert, MD, MPP
Consultant and former CEO of Inland Empire Health Plan

Kelli Glynn, MPH
Director, Quality Analytics
CalOptima Health

Linda Lee, MPH
Executive Director, Quality Improvement
CalOptima Health

Tara Tokijkla
Director, Quality Improvement
Inland Empire Health Plan

Leslie Vasquez, MPH, CHES
Manager, Quality Initiatives
CalOptima Health

Registration

NOTE: Health plan staff interested in participating should adhere to their respective plan’s process for LHPC Institute event registration where applicable.

Fees (per connection)
Individual Session                   $50
Full Series                             $100
Plan Series Registration^     $200
^ Select this option if plan staff will view the webinars communally on-site. Plans with multiple sites must register each site separately and identify whom at each site should receive the webinar access information upon registering. When registering, please enter unique email addresses for each additional site as the system may not allow duplicate logins.​

Register for Session 1 only
Register for Session 2 only
Register for the series

Registration for Session 1 and the full series closes April 10 at 5:00 p.m. Registration for Session 2 closes April 21 at 5:00 p.m. 

Registration Confirmation: Registrants will receive two emails — a registration confirmation email and a separate email that contains access information for the webinar. 

Participating in the Webinar: You will only need a computer with an updated web browser (Google Chrome, Microsoft Edge, Mozilla Firefox or Safari are recommended). Participants may opt to listen to the webinar via telephone or device. 

Cancellation Policy: Cancellation notification must be submitted in writing to institute@lhpc.org seven or more days prior to the course date. Refunds will not be given after that date. Substitutions are encouraged. Payment will be due for registered individuals that do not attend or participate in the event, and for which a cancellation notice is not received.