Medi-Cal Managed Care Quality Improvement 101 Webinar
Fundamental concepts and principles of quality in Medi-Cal managed care
Register now
October 16, 2025
1:30 – 3:00 p.m., Pacific Time
Overview
California’s local health plans work tirelessly to improve quality of care for their members. From data collection and measurement to interventions and reporting, local plans are advancing quality improvement (QI) efforts that will lead to better care, better outcomes and better performance.
Join us for the webinar where you will learn the fundamentals of quality in Medi-Cal managed care.
Who should attend:
Local health plan staff across all departments who are interested in better understanding the role and importance of quality in serving Medi-Cal members and how all areas of plan operations contribute to promoting quality.
Agenda
Essential Quality Concepts
- What is quality and why it matters
- Today’s quality landscape and the business imperative for local plans
- The life cycle of quality in a health plan
The Big Picture — Quality Governance, Management, Measurement & Oversight
- Quality governance framework and structure
- NCQA health plan and health equity accreditations
- How plans and regulators measure quality — MCAS, HEDIS, CAHPS, Medicare Stars Ratings, et. al
- Health plan quality activities — performance improvement projects, provider engagement, clinical quality assurance and oversight
- The intersection between quality, population health management and health equity
Quality Improvement — A Plan-Wide Effort
- Why all staff should care about quality
- Quality and the shared mission of local health plans
Faculty
Elizabeth A. Hernandez, MS, CPHQ
Quality & Health Equity Director
Contra Costa Health Plan
Elizabeth Hernandez is Director of Quality and Health Equity at Contra Costa Health Plan (CCHP) where she leads initiatives to improve health outcomes and reduce disparities. She brings nearly 20 years of experience in public health, safety-net systems and health care quality, with previous roles at Contra Costa County Public Health, Alameda Health Consortium, and the UCSF Institute for Health Policy Studies.
Registration
This is an LHPC members-only program.
Fees* (per connection)
Members $50
Plan Registration^ $150
^ Select this option if plan staff will view the webinars communally on-site. Plans with multiple sites must register each site separately and identify whom at each site should receive the webinar access information upon registering. When registering, please enter unique email addresses for each additional site as the system may not allow duplicate logins.
Registration closes Oct. 13 at 5:00 p.m.
Registration Confirmation: Registrants will receive two emails — a registration confirmation email and a separate email that contains access information for the webinar.
Participating in the Webinar: You will only need a computer with an updated web browser (Google Chrome, Microsoft Edge, Mozilla Firefox or Safari is recommended). Participants may opt to listen to the webinar via telephone or device.
Cancellation Policy: Cancellation notification must be submitted in writing to institute@lhpc.org seven or more days prior to the course date. Refunds will not be given after that date. Substitutions are encouraged. Payment will be due for registered individuals that do not attend or participate in the event, and for which a cancellation notice is not received.